2 Year Limited Manufacturer's Warranty
QUICKPLAY warrants to the original purchaser of any QUICKPLAY product, that the product will be free of defects in materials or workmanship for 730 days from the date of purchase.
Proof of purchase is required to receive and maintain warranty coverage. Please retain records of your purchase, such as sales receipts, order numbers, or invoices in case needed.
Exclusions and Void of Warranty
This warranty does not cover damages resulting from the following:
- anticipated wear
- lost merchandise
- damage from the elements (such as rain / sun exposure / wind / hail etc.)
- damage due to leaving the product in a hot vehicle
- failure to properly care for your product
If your QUICKPLAY product gets wet during use (due to rain or snow), please ensure that it is properly dried out before storing in its bag. Storing your product damp / wet may result in damage such as rust or rot and will void your product's warranty.
Do not leave products outdoors after use / for a prolonged period of time, doing so will void your warranty. This excludes products which are clearly marketed as "All-Weather" (such as Q-Fold Soccer Goals) and are designed to be left assembled outdoors.
Prolonged exposure to sun and rain will degrade your item and reduce its useful lifespan. Damage due to weather exposure will void your product's warranty.
We ask customers to keep in mind the environment that they live in. Some areas of the USA suffer from extreme heat in the summer and products made of plastics do not perform as well, and/or can be damaged by this extreme heat. If "mailboxes and trash cans are melting" is a local news story you hear in the summertime, we don't recommend a plastic frame goal is the right product for you.
Please Activate your Warranty within 15 days of delivery by filling out this form.
If your QUICKPLAY product is has a fault and you would like to make a claim, you can do so by filling out this form. Please ensure that you have registered your warranty above, before attempting to make a claim.
What if my Warranty has Expired / is Void?
If your warranty has expired or void due to the exclusons outlined above, please instead contact our helpful customer service team who are on hand to supply replacement parts at a fair price.
For all "in-stock" items, we offer 1-3 business days delivery (Mon - Fri). Saturday delivery can be selected for an additonal fee at Checkout. For more detail please see our Shipping Policy.
PRE-ORDER ITEMS: If an item is listed as PRE-ORDER, the estimated dispatch date will be stated at the top of this page. Please be aware that dispatch dates for PRE-ORDER items are estimates based on current information. Our team will always endeavor to let you know if there will be a delay shipping your item.
We aim to ship all products within a few hours of receiving the order, in case you change your mind we allow a cancellation grace period of 1 hour from when your order was placed. Simply email us within 1 hour of placing your order, so that we can cancel it before it's shipped. If your cancellation request is received after the 1 hour cancellation grace period, we will endeavour to cancel your order before it's shipped; if your order has already been dispatched from our warehouse, you will be required to follow our standard Returns Process.
30 Day Returns
Items that have been purchased directly through the QUICKPLAY online store are eligible for return within 30 calendar days from the date the order is delivered. Items must be unused and in the same condition in which they were received. See Returns & Refunds for more info.